At Active Gear, we are committed to providing our customers with high-quality sports products and ensuring your satisfaction. If, for any reason, you are not completely satisfied with your purchase, please review our return policy below:

1. Returns and Exchanges: We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Items Ineligible for Return or Exchange:

   • Personalized or customized items

   • Undergarments (such as compression wear)

   • Items that have been used, damaged, or altered

   • Products not purchased directly from Active Gear

3. Return Process: To initiate a return or exchange, please follow these steps: a. Contact our customer service team at [customer service email or phone number] to obtain a Return Authorization (RA) number. b. Pack the item securely, including the original packaging and any accessories. c. Clearly label the package with the provided RA number. d. Send the package to the address provided by our customer service team.

4. Refund or Exchange:

   • Refunds: Once we receive and inspect the returned item, we will process your refund within [X] business days. The refund will be issued to the original payment method used for the purchase.

   • Exchanges: If you request an exchange for a different size or color, we will ship the replacement item once we receive the returned product and confirm its eligibility.

5. Return Shipping:

   • If the return is due to a mistake on our part or a defective product, we will cover the return shipping costs.

   • If the return is for any other reason, the customer is responsible for return shipping costs.

6. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately, and we will arrange for a replacement or refund, including return shipping costs if applicable.

7. Cancellation Policy: You can cancel an order within [X] hours of placing it. Please contact our customer service team for assistance with cancellations.

8. Contact Information: If you have any questions or need assistance with your return, please contact our customer service team at [customer service email or phone number].

Active Gear reserves the right to update or modify this return policy at any time. Please review our policy before making a purchase. Thank you for choosing Active Gear for your sports product needs.