At Victory Gear, we strive to ensure your complete satisfaction with your sports product purchases. If, for any reason, you are not entirely happy with your purchase, we offer a straightforward return policy to make your shopping experience as convenient as possible.

1. Returns and Exchanges:

• You have up to 30 days from the date of purchase to return or exchange any unused, unworn, or defective sports products.

• To be eligible for a return or exchange, the item must be in its original packaging and accompanied by the original receipt or proof of purchase.

2. Refund Process:

• Refunds will be issued in the original form of payment or as store credit, according to your preference.

• We will process your refund within 7 business days after receiving and inspecting the returned item.

3. Non-Returnable Items:

• Customized or personalized sports products, including those with team logos or custom engravings, are non-returnable unless they are defective.

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.

4. Return Shipping:

• Return shipping costs are the responsibility of the customer unless the return is due to a Victory Gear error, such as shipping the wrong item.

• We recommend using a trackable shipping service and providing us with the tracking number for your return.

5. How to Initiate a Return or Exchange:

• Contact our customer service team to initiate the return or exchange process.

• You can reach us at [Customer Service Email] or [Customer Service Phone Number].

• Please provide your order number, details of the item you wish to return, and the reason for the return.

6. In-Store Returns:

• If you made your purchase at one of our physical stores, you can also initiate returns or exchanges in-store by presenting your receipt.

7. Warranty Claims:

• Many of our products come with manufacturer warranties. Please refer to the warranty information included with your product for details on how to make a warranty claim.

Victory Gear is committed to providing top-quality sports products and excellent customer service. If you have any questions or need assistance with your return, please do not hesitate to contact us. We are here to help you with your sporting needs and ensure your satisfaction.