At Urban Gents, we are committed to providing our valued customers with the highest quality men's fashion products and an exceptional shopping experience. We understand that sometimes returns and exchanges may be necessary, and we aim to make this process as smooth and convenient as possible. Please take a moment to review our return policy to ensure a hassle-free shopping experience:

1. Eligibility for Returns and Exchanges:

• We accept returns and exchanges within 30 days from the date of purchase.

• To be eligible, the item must be unused, unworn, and in its original condition with all tags and labels attached.

2. Non-Returnable Items:

• The following items are non-returnable:

  • Underwear and swimwear (for hygiene reasons).

  • Personalized or custom-made items.

  • Final sale items as marked during purchase.

3. Return and Exchange Process:

• To initiate a return or exchange, please follow these steps:

  • Contact our customer service team at [customer service email] or [customer service phone number] to obtain a Return Authorization (RA) number.

  • Pack the item(s) securely in the original packaging, if possible, and include a copy of the packing slip or order confirmation.

  • Clearly mark the RA number on the outside of the package.

  • Ship the item(s) to our return address, which will be provided along with the RA number.

4. Refund and Exchange Options:

• Refund: Once we receive and inspect the returned item(s), we will process a refund to the original payment method within [number of days] business days.

• Exchange: If you wish to exchange an item for a different size or color, please specify your preference when requesting the RA number. We will ship the replacement item once we receive the returned item.

5. Return Shipping Costs:

• Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.

6. Product Defects or Errors:

• If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a return label and a replacement or refund.

7. Store Credit:

• If you prefer, we can issue a store credit instead of a refund, which can be used for future purchases at Urban Gents.

8. In-Store Returns:

• For items purchased in our physical store locations, please visit the store where the purchase was made to initiate a return or exchange.

9. Contact Us:

• If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our customer service team at [customer service email] or [customer service phone number].

Urban Gents appreciates your business, and we are committed to providing you with the latest in men's fashion while ensuring a hassle-free shopping experience. Thank you for choosing Urban Gents for your fashion needs.