Santa Scape Shipping Policy

Welcome to Santa Scape, your go-to destination for all things Christmas! We want to make sure your holiday season is filled with joy and magic, and part of that experience is getting your cherished Christmas products to you in a timely and hassle-free manner. Below, you'll find our shipping policy to ensure your holiday shopping experience is as delightful as possible.

Shipping Methods:

• We offer a variety of shipping options to meet your needs, including standard shipping, expedited shipping, and, in some cases, same-day delivery (where available).

Processing Times:

• Our elves work diligently to process your orders as quickly as possible. Most orders are typically processed within 1-2 business days.

Shipping Times:

• Standard Shipping: Estimated delivery times for standard shipping typically range from 3 to 7 business days, depending on your location.

• Expedited Shipping: For those who can't wait, we offer expedited shipping with estimated delivery times of 1-3 business days.

• Same-Day Delivery: Where available, same-day delivery ensures that your Christmas products arrive at your doorstep in no time.

Shipping Fees:

• Shipping fees are calculated based on the weight and dimensions of your order, as well as your chosen shipping method. You can view the shipping costs during the checkout process.

Shipping Restrictions:

• At Santa Scape, we aim to share the holiday spirit with customers worldwide. However, there may be certain shipping restrictions due to international regulations or specific product limitations. Please review the product descriptions and shipping options for details.

Order Tracking:

• Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

Order Changes or Cancellations:

• If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We'll do our best to accommodate your request.

Lost or Damaged Items:

• While we take great care in packaging your items, sometimes mishaps occur during transit. If your order arrives damaged or does not arrive at all, please contact our customer support team, and we will assist you in resolving the issue.

International Shipping:

• Santa Scape proudly ships internationally, but please note that additional customs duties, taxes, or import fees may apply. Customers are responsible for these fees.

Returns and Exchanges:

• We want you to be completely satisfied with your Christmas products. If you are not happy with your purchase, please refer to our Returns and Exchanges policy for more details.

Thank you for choosing Santa Scape as your Christmas shopping destination. We're committed to making your holiday season special, and our shipping policy is designed to ensure your Christmas products arrive on time and in perfect condition. If you have any questions or require further assistance, please don't hesitate to contact our customer support team. Happy holidays!