Santa Scape Return Policy

At Santa Scape, we want to make sure your Christmas shopping experience is as delightful as the holiday season itself. We take pride in offering high-quality Christmas products, but we understand that sometimes, returns or exchanges are necessary. Please take a moment to review our Return Policy:

1. Returns and Exchanges

• We accept returns and exchanges on most Santa Scape products within 30 days from the date of purchase.

• To be eligible for a return or exchange, items must be in their original condition, unused, and in their original packaging.

• Seasonal items such as Christmas decorations, ornaments, and lights must be returned or exchanged within 30 days from the date of purchase or by January 15th, whichever comes later.

2. Non-Returnable Items

• Personalized or customized items, as well as gift cards, are non-returnable.

• Perishable or consumable items, including food and beverages, are non-returnable.

3. Return Process

• To initiate a return or exchange, please contact our Customer Service team at [Customer Service Email] or [Customer Service Phone Number] to obtain a Return Merchandise Authorization (RMA) number.

• Pack the item securely, along with a copy of your original receipt and the RMA number, and send it to the provided return address.

• Customers are responsible for return shipping costs, unless the return is due to a Santa Scape error.

4. Refunds

• Refunds will be processed within [X] business days of receiving your returned item. You will be notified via email once your refund has been processed.

• Refunds will be issued to the original payment method used during the purchase.

5. Exchanges

• If you would like to exchange an item, please contact our Customer Service team for assistance in processing the exchange.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our Customer Service team immediately, providing a description and, if possible, a photo of the issue. We will work to resolve the matter promptly.

7. Store Credit

• In some cases, we may offer store credit as an alternative to a refund or exchange.

8. Final Sale Items

• Certain clearance or final sale items are non-returnable and are clearly marked as such at the time of purchase.

9. Changes to this Policy

• Santa Scape reserves the right to make changes to this Return Policy at our discretion. Any changes will be posted on our website.

At Santa Scape, we strive to provide the best products and service for your Christmas needs. If you have any questions or concerns about our Return Policy, please do not hesitate to contact our Customer Service team. We wish you a joyful and memorable holiday season!