At Pet Picks, we are committed to providing you and your beloved pets with the highest quality products and exceptional customer service. We understand that sometimes, you may need to return an item, and we're here to make the process as easy and hassle-free as possible. Please take a moment to review our return policy:

1. Returns and Exchanges:

• You may return or exchange any product purchased from Pet Picks within 30 days from the date of delivery.

• Products must be in new, unused, and resalable condition with all original packaging and tags intact.

2. Non-Returnable Items:

• For health and safety reasons, we cannot accept returns on opened pet food or treats.

• Personalized or customized items are non-returnable unless there is a manufacturer's defect.

3. Refunds:

• Refunds will be issued to the original payment method used for the purchase.

• Shipping and handling charges are non-refundable, unless the return is due to a mistake on our part.

4. Return Process:

• To initiate a return, please contact our customer support team at [contact email/phone] to receive a Return Authorization Number (RAN).

• Package your items securely, including the RAN, and ship them to the address provided by our customer support team.

• Return shipping costs are the responsibility of the customer, except in cases of incorrect or damaged items.

• Please retain your shipping tracking information as proof of return.

5. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

6. Restocking Fee:

• Pet Picks reserves the right to charge a restocking fee on returns that do not meet our return policy criteria. This fee will be communicated to you during the return process.

7. Refund Processing:

• Refunds will be processed within 5 business days of receiving the returned items, after a thorough inspection.

At Pet Picks, we are dedicated to ensuring your satisfaction and your pet's well-being. If you have any questions or concerns about our return policy, please don't hesitate to contact our friendly and knowledgeable customer support team. We are here to assist you in any way we can.

Thank you for choosing Pet Picks as your trusted source for pet products. Your satisfaction is our priority.

Please note that this return policy is subject to change without prior notice, and the version posted on our website at the time of your return will apply.