Thank you for shopping at Holly Jolly, your one-stop destination for all things merry and bright during the festive season! We want to ensure your Christmas shopping experience is as delightful as possible, and that includes a clear and transparent shipping policy. Please take a moment to review our shipping guidelines below:

1. Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation. During peak holiday seasons, processing times may be slightly extended, but we will do our best to get your order out to you as soon as possible.

2. Shipping Methods:

• We offer a range of shipping options to meet your needs, including standard, expedited, and express shipping. You can choose your preferred shipping method during checkout.

3. Estimated Delivery Time:

• Delivery times may vary depending on your location and the chosen shipping method. However, we strive to ensure your order arrives before Christmas. To provide an estimate:

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-4 business days

  • Express Shipping: 1-2 business days

4. Shipping Costs:

• Shipping costs are calculated based on the weight and dimensions of your order, as well as your chosen shipping method. You can view the shipping cost at checkout before completing your purchase.

5. Shipping Restrictions:

• At this time, we only ship within the United States. We apologize for any inconvenience to our international customers.

6. Tracking Your Order:

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its status.

7. Order Changes and Cancellations:

• If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if your order has already been shipped.

8. Lost or Damaged Shipments:

• In the unfortunate event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work with our shipping partners to resolve the issue and ensure you receive your items or a refund promptly.

9. Holiday Shipping:

• During the busy holiday season, we recommend placing your orders early to ensure timely delivery. While we make every effort to meet delivery deadlines, unexpected delays can occur due to high demand and adverse weather conditions.

10. Contact Us:

• If you have any questions or concerns about your order or our shipping policy, please don't hesitate to reach out to our friendly customer support team. You can contact us through our website, email, or phone.

Thank you for choosing Holly Jolly Christmas Store for your festive shopping needs. We look forward to helping you make this holiday season extra special with our enchanting products. Merry Christmas!