At Holly Jolly, we are dedicated to spreading the magic of Christmas and ensuring your holiday season is filled with joy and delight. We understand that sometimes, despite your best intentions, a purchase may not meet your expectations. Therefore, we have established the following Return Policy to assist you in the event you need to return a product.

1. Eligibility for Returns:

• We accept returns for most items purchased from Holly Jolly within 30 days of the purchase date.

• To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.

2. Non-Returnable Items:

• Personalized or customized items cannot be returned unless they are damaged or defective.

• Seasonal and limited-edition items are non-returnable once the holiday season has passed, except in cases of damage or defects.

3. Return Process:

• To initiate a return, please contact our customer service team at [Customer Service Email/Phone] within 30 days of the purchase date. Please provide your order number and a detailed explanation of the reason for the return.

• Our customer service team will provide you with instructions on how to return the product, including the address to send it to.

4. Shipping Costs:

• Customers are responsible for all shipping costs associated with returning items, except in cases where the product is damaged, defective, or the return is due to our error.

5. Refund Process:

• Once we receive and inspect the returned item, we will process your refund.

• Refunds will be issued in the original form of payment.

• Please allow [X] business days for the refund to be reflected in your account.

6. Exchanges:

• We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or a refund, and we may cover return shipping costs.

8. Holiday Returns:

• During the holiday season (from [start date] to [end date]), we extend our return period. Products purchased during this time frame can be returned until [extended return deadline].

9. Contact Information:

• If you have any questions or need assistance with a return, please contact our customer service team at [Customer Service Email/Phone].

At Holly Jolly, we strive to make your Christmas shopping experience as joyful as possible. We hope this Return Policy helps you make informed decisions when shopping with us. Thank you for choosing Holly Jolly as your trusted source for all things Christmas!