At Fashionist  we are committed to ensuring your satisfaction with every purchase you make on our platform. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward refund policy to make the process as convenient as possible for you.

Eligibility for Refund:

1. Defective or Damaged Items: If you receive an item that is defective, damaged, or not as described, please contact our customer support team within 7 days of receiving your order. We will either provide a full refund or send a replacement item, depending on your preference and product availability.

2. Incorrect Size or Color: In case you receive an item in the wrong size or color, please contact us within 14 days of receiving your order. We will offer you the option to exchange the item for the correct size or color, or we can provide a refund if the desired item is not available.

3. Change of Mind: If you change your mind about a purchase, you can return the item within 30 days of receiving it. However, the item must be in its original condition, with all tags and packaging intact. You will be responsible for the return shipping costs, and a 15% restocking fee may apply.

Non-Refundable Items:

Please note that the following items are non-refundable:

1. Items without Original Packaging: If the item returned is not in its original packaging or has missing tags, it may not be eligible for a refund.

2. Items Marked as Non-Returnable: Some products, such as intimate apparel, swimwear, and personalized items, may be marked as non-returnable due to hygiene and customization reasons.

Refund Process:

To request a refund or exchange, please follow these steps:

1. Contact our customer support team at [Customer Support Email] or [Customer Support Phone Number] to initiate the return or exchange process.

2. Provide your order number and a detailed description of the issue.

3. Once your return or exchange request is approved, you will receive instructions on how to return the item(s).

4. After we receive the returned item(s) and inspect them, we will process your refund or ship out the replacement item, as applicable.

Refund Timeline:

Refunds will typically be processed within [X] business days after receiving the returned item(s). Please note that it may take a few additional days for the refund to appear in your bank or credit card statement, depending on your financial institution.

We value your trust in Fashionist   and we aim to provide you with a seamless shopping experience. If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team.

Thank you for choosing Fashionist   for your fashion needs!