LushLab Online Makeup Products Return Policy

At LushLab, we are committed to providing you with high-quality makeup products that meet your beauty needs. However, we understand that sometimes returns may be necessary. Please read our return policy carefully to ensure a smooth return process.

1. Eligibility for Returns

• We accept returns on eligible items within 30 days from the date of purchase.

• To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as when you received it.

• Some items, such as opened cosmetics and skincare products, may not be eligible for returns due to hygiene reasons. Please check the product description for specific return eligibility.

2. Initiate a Return

To initiate a return, follow these steps:

• Log in to your LushLab account and go to the Order History section.

• Select the order containing the item you wish to return.

• Follow the instructions to request a return.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving the wrong product or a damaged item.

• We recommend using a trackable and insured shipping method for return shipments to ensure safe and prompt processing.

4. Refund Process

• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be applied to your original payment method within a reasonable time frame.

• Shipping fees (if applicable) are non-refundable.

5. Exchanges

• We currently do not offer direct exchanges. If you need a replacement item, please follow the return process, and then place a new order for the desired product.

6. Damaged or Defective Items

• If you receive a damaged or defective product, please contact our customer support team within seven days of receiving your order. We will provide instructions on how to proceed with a return or replacement.

7. Contact Us

If you have any questions or need assistance with a return, please contact our customer support team at [customer support email] or [customer support phone number]. Our team is here to assist you.

Note: LushLab reserves the right to refuse returns that do not meet the above criteria or are not accompanied by the necessary documentation.

Thank you for choosing LushLab for your makeup product needs. We appreciate your trust in our brand, and we strive to provide you with the best shopping experience possible.

This return policy is subject to change, and the most recent version will be posted on our website.