Jingle Bell Christmas Store - Return Policy

At Jingle Bell Christmas Store, we strive to provide our customers with the highest quality holiday products and exceptional service. We want you to be completely satisfied with your Christmas purchases. Please take a moment to review our return policy to ensure a smooth and hassle-free return process.

Return Period:

• Our return policy allows for returns within 30 days from the date of purchase.

Eligibility for Returns:

• To be eligible for a return, your item must be in its original condition and packaging.

• Personalized or customized items cannot be returned unless they are damaged or faulty.

Return Process:

1. Contact our Customer Service:

   • Before returning an item, please contact our customer service team at [customer service email or phone number] to initiate the return process. They will provide you with instructions and a Return Authorization (RA) number.

2. Packaging:

   • Please pack the item securely in its original packaging, along with any accessories or documentation that came with it.

3. Return Authorization (RA) Number:

   • Ensure the RA number is clearly marked on the outside of the package. Packages without a valid RA number may be refused.

4. Shipping:

   • You are responsible for the cost of return shipping unless the item is damaged or defective. We recommend using a trackable shipping method to ensure safe return delivery.

Refunds and Exchanges:

• Once we receive your returned item and inspect it, we will process your refund or exchange. Refunds will be issued to the original payment method.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item, and we will cover the return shipping costs.

Non-Returnable Items:

• The following items are non-returnable:

  • Gift cards

  • Personalized or customized items (unless damaged or defective)

  • Items returned beyond the 30-day return window

Holiday Season Exception:

• During the holiday season (November 1st to December 25th), we extend our return period. Items purchased during this time may be returned until January 15th of the following year.

We take pride in providing exceptional holiday products, and we're committed to ensuring your satisfaction. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team.

Thank you for shopping at Jingle Bell Christmas Store. We wish you a joyful and festive holiday season!