At Gizmo, we strive to provide our customers with top-quality gadgets and a seamless shopping experience. We understand that occasionally, you may need to return or exchange a product. Our return policy is designed to be fair and accommodating to ensure your satisfaction.

General Guidelines:

1. Return Period: You have a generous 30 days from the date of delivery to initiate a return or exchange for most products. Some items, like software or consumables, may have different return windows, and this information will be clearly stated on the product page.

2. Condition: Please return the product in its original condition, including all accessories, packaging, and any promotional items received with the product. The item should be unused, undamaged, and in its original packaging.

3. Proof of Purchase: You will need to provide proof of purchase, such as your order number or a sales receipt, when requesting a return or exchange.

Returns Process:

1. Contact Us: To initiate a return, please contact our customer support team through our website or by emailing support@gizmo.com. Provide your order number and a detailed reason for the return.

2. Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on how to proceed. Please do not return any items before receiving this RA number.

3. Packaging: Ensure that the product is properly packaged with all original accessories, manuals, and packaging materials. Use the original shipping box or an appropriate replacement to protect the product during transit.

4. Shipping: You are responsible for the cost of shipping the return unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your item.

5. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria.

Refunds and Exchanges:

1. Refunds: If the returned product meets our return policy criteria, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

2. Exchanges: If you wish to exchange a product for a different one, please indicate your preference when contacting our customer support team. We will assist you in arranging the exchange, and any price differences will be handled accordingly.

Exceptions:

1. Non-Returnable Items: Certain products, such as opened software, personalized items, and consumables, may not be eligible for return or exchange. Please check the product description for specific return restrictions.

2. Warranty Claims: If your product develops a defect covered under manufacturer warranty, please contact our customer support team for assistance in processing a warranty claim.

At Gizmo, we are committed to providing excellent customer service and ensuring your satisfaction with every purchase. If you have any questions or concerns about our return policy, please do not hesitate to reach out to our customer support team at support@gizmo.com. Thank you for shopping with us!