Return Policy

At Festive Finds, we want to ensure that your Christmas shopping experience is as delightful as the holiday season itself. If you're not completely satisfied with your purchase, we are here to assist you with our hassle-free return policy. Please take a moment to review our guidelines:

1. Eligibility for Returns:

• We accept returns within 30 days from the date of purchase for most items.

• To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.

• Personalized or customized items are not eligible for return unless they are damaged or defective upon receipt.

2. Return Process:

• To initiate a return, please contact our customer service team at [Customer Service Email or Phone Number] to request a Return Authorization (RA) number.

• Clearly mark the RA number on the outside of the return package.

• Include a copy of the original packing slip or invoice inside the package.

3. Refunds:

• Once we receive and inspect the returned item(s), we will process your refund.

• Refunds will be issued to the original payment method used for the purchase.

• Please allow [X business days] for the refund to appear in your account.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or if the item is damaged or defective.

• We recommend using a trackable shipping service for your return.

5. Exchanges:

• We do not offer direct exchanges. If you would like a different item, size, or color, please return the original item following the above guidelines and place a new order.

6. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us within 7 days of receipt.

• We will arrange for a replacement or refund for damaged or defective items, including return shipping costs.

7. Holiday Returns:

• For purchases made during the holiday season (from [Start Date] to [End Date]), our return window is extended. Items purchased during this time may be returned until [Extended Return Deadline].

8. Contact Us:

• If you have any questions or need assistance with your return, please don't hesitate to reach out to our friendly customer service team at [Customer Service Email or Phone Number].

Thank you for choosing Festive Finds for your Christmas shopping needs. We hope our products bring joy and cheer to your holiday season. Happy Holidays!